Returns & Exchanges

Return & Exchange Policy – MistMoon

At MistMoon, customer satisfaction is our priority. We strive to provide high-quality products, but if you are not fully satisfied, we are here to help.


Due to the personal and intimate nature of our products, we only accept returns or exchanges under the following conditions:

  • The product is unused, unopened, and in its original packaging

  • The request is made within 3–5 days of delivery

  • The item received is damaged, defective, or incorrect

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used products

  • Items without original packaging

  • Products purchased on clearance or special discounts

How to Request a Return or Exchange

To initiate a return or exchange:

👉 Contact us directly through the WhatsApp button available on our website

Please provide:

  • Your order number

  • A clear description of the issue

  • Photos (if the item is damaged or incorrect)

Our support team will review your request and guide you through the next steps.

Refunds

  • Once your return is approved and received, we will process your refund or exchange

  • Refunds (if applicable) will be issued through the original payment method or as agreed

Important Notes

  • Customers may be responsible for return shipping costs unless the error is from our side

  • We reserve the right to refuse returns that do not meet our policy conditions

MistMoon – We value your trust and satisfaction.